FAQ's
Here you can find some answers to some of your questions. If you don't find what you need, please feel free to email us at support@cleverbeeco.com
A couple of items may affect the way the color appears on the screen to what you receive.
1. The display of the color is dependent on the monitor 🖥️ settings. The colors may vary slightly to what you see.
2. The material being printed on has a base tone that may affect how the colors may appear from product to product with the same design.
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🐝The material being printed on has a base tone that may affect how the colors may appear from product to product with the same design.
We've tried to source this the best way possible to offer the most diverse product range - this means some variance is expected.
📦Stationary products generally ship within 1-3 business days depending on volume.
Other products will ship separately within approximately 4-7 days due to being made through a manufacturer.
Each order comes with tracking, please check status online for your orders progress.
📦 If your parcel shows stalled in transit, give it up to 10 days.
📦 If your parcel shows delivered, but you don't have it:
📨 Check with other members of the household to make sure they didn't grab it on accident.
📨 Check with neighbors to ensure they didn't receive it in error.
📨 Contact the post office and open a ticket with them explaining the item shows received, but you didn't receive it.
If after all this, the item is still not received, contact us and provide the details of the post office ticket. We can try to assist in retrieving that package.
📦 We do! At this time, we only ship to the US and Canada on this site. If you are an international customer, please go to our Etsy shop to place an order:
https://www.etsy.com/shop/CleverBeeCo
📦Please note that we try our best to ship accurately abroad through Etsy shipping, if the order is held by customs and requires additional payment - we do not cover these charges.
We do accept returns within 7 days of receipt. The terms of returns are as follows:
📦Buyer can return or exchange items
📦Buyer must return item within 7 days of delivery
📦Buyer is responsible for return shipping costs
📦Buyer is responsible for loss in value if an item isn’t returned in original condition
⛔Perfectly Imperfect items and customized items are not eligible for return or exchanges.
We know a little cha-ching isn't a bad thing! The reason you were refunded is because we ended up getting a better rate on your shipping!📦
Sometimes shipping can be slightly higher and slightly lower. If the cost of shipping creates an overcharge of $1.00 or more - that difference is refunded. 🌟Please Note - Shipping Refunds process 5 days after the product is received.🌟